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Shipping & Returns

 

Where do you ship to?

 

Currently we are only able to ship to addresses within the UK. If you live outside the UK please contact Brand My Stuff Customer Services on 0345 812 4000 or email enquiries@brandmystuff.co.uk.

 

How much will it cost?

 

Standard UK mainland delivery is included in our prices, however there is a surcharge to islands and highlands from our carriers which we have to pass on and that depends on the weight and size of the shipment. Please call for these prices.

 

When will I receive my promotional products?

 

The lead-time is dependant on the items you require. Online orders are subject to standard lead-times which vary from 2 weeks to 5 weeks, however most items are available on a fast-track process which we can supply details of by calling 0345 812 4000.

 

Once your product(s) has shipped, you will receive a shipping confirmation email.

 

Exchange or Return

 

Unfortunately items cannot be returned as they are all made to order. However if faulty or incorrect print on items is supplied then contact us immediately for replacement products. 

 

Wrong item or quantity shipped

 

If we make an error with your order, please notify us within 7 days of receiving your shipment. We will remedy the mistake with the correct product(s). In the rare circumstance where the product is no longer available we will help you select an alternative or offer you a refund.

 

If we sent you more products than you ordered, please notify Brand My Stuff Customer Service and return the additional quantity.  Please notify us within 7 days or you will be billed for the additional quantity at the full retail price, even if you didn't order it.

 

 

 

Damaged in shipping

 

If your shipment was damaged in transit please contact Brand My Stuff Customer Services within 7 days. Any damaged product(s) returned must follow our Exchange or Return policy listed above.

 


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